01275 406618 
enquiries@truesurgical.co.uk 

What We Repair 

We offer a repair service for the most widely used veterinary surgical air tool systems in the UK including (but not limited to) 3M, Hall, Synthes, Stryker, Desoutter. We can also make bespoke adjustments to your equipment including trocars, sheaths, emasculators and more. Send us a message and a photo with your requirements and we’ll let you know if we can help. 

The Repair Process 

Check item on list 
Download and print a repair authorisation form 
Fill out repair authorisation form and put inside the package with item(s) 
Pack the item carefully 
Buy your postage from Royal Mail and send it in to our address 
The fastest way of getting your items to us is by Royal Mail - 24hr or 48hr tracked and signed so that's what we recommend. 
 
If you are unable to use either of these services please contact us for an alternative shipping address. 
 
If you need a shipping label you can download and print one here 
We work on a 7 day turnaround time and we will be in touch when your item(s) are ready for return. 
When our engineer has assessed your item we will provide you with a quote for the work. 
Upon confirmation to proceed the work will be completed and payment of the invoice required before we send it back to you. 
Your repaired item(s) will be returned on a 24 hour Royal Mail tracked and signed service FREE OF CHARGE 
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